FAQ

Is payment via the website secure?

Absolutely. The site is secure and uses SSL ecryption.

The payments and processings are done through GrowPay, one of the largest Israeli payment processors.

All of your credit card information is encrypted, classified and aren't saved in Nexus Watches' system.

What payment methods do you accept?

We accept all major credit cards (with the exception of Amex).

We accept PayPal, Apple & Google Pay, Bit, and Bank Transfer. Our checkout is secure and encrypted for your safety.

Can I modify my order after placing it?

If you need to make changes to your order, please contact us at official@nexuswatches.shop within the same buisness day of placing it and we will do our best to help you. Once the order is delivered, you can return or change it based on our Return policy

What is your Return & Warranty policies?

We offer 1 year warranty on all our watches, and we offer free 30 day returns on all items, with the shipment paid on the customer's behalf.

You can check our full return policy here:

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 3-5 business days.

Do you offer free shipping?

Yes! We provide free shipping on ALL orders.

We offer free Premium shipping (directly to your door) for all orders over ₪300.

For orders below ₪300, Premium shipping is ₪20.

I didn't get order confirmation/entered wrong details when placing my order

We send order confirmation immidiately after order placement via email. Sometimes the Email entered is wrong, or the order confirmation landed in your spam box. Please check your spam box, if the mail is not there you can contact us at official@nexuswatches.shop

If you entered wrong details when placing your order, please contact us at official@nexsuwatches.shop and we will do our best to help you.

How can I know the watch will fit me?

Every order is shipped with a free link removal, so you can be sure the watch will fit you perfectly!